INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Iroha?

IROHA is a High street brand where Urban Style Meets Timeless Elegance.

Who are we?

We are IROHA, a high-street fashion brand that embodies the essence of modern living. We curate a collection of stylish and functional accessories, apparel, and footwear that cater to the discerning individual. Our designs are inspired by the dynamic energy of metropolitan life, offering a blend of classic elegance and contemporary trends.

With IROHA, you can elevate your everyday style without compromising on comfort.

What is the aim of Iroha?

Our aim is to establish a strong presence in both domestic and international markets. Foster long-lasting relationships with customers by providing exceptional products and customer service. Continuously innovate and introduce fresh, on-trend designs. Adopt eco-friendly practices and use sustainable materials in production. Position Iroha as a symbol of modern, sophisticated style. 

What products do you have?

Iroha offers you a wide range of apparel, footwear and leather accessories for men, women and children.

What is the delivery time?

We offer Next day delivery in Lahore if the orders placed are confirmed by 12 p.m. We expect to deliver confirmed orders across Pakistan within 3 to 5 working days.

What delivery service is used?

We use third-party delivery services like Call Courier, PostEx and Leopard to facilitate deliveries to our customers Nationwide.

What are the delivery charges?

The standard delivery charges per order are PKR 100 for orders under PKR 2500.

How do I place my order?

PLACE YOUR ORDER IN THREE EASY STEPS!

  • Add the desired items to your cart and simply checkout
  • Submit an order with the correct delivery and contact details
  • Kindly wait for a confirmation call from our customer service representative

Do you have a return policy?

At IROHA we do not accept returns.

Do you have a refund policy?

At IROHA we do not refund orders however, we do offer exchanges.

Can I exchange my products, if needed?

Yes, you can exchange products within 7 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered and tagged. Promotional merchandise is non-exchangeable.

 
What do I do if I receive a faulty item in my order?

Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately call our customer care helpline at +92-307-9777636 between 9 am to 6 pm You can also email us at customersupport@iroharetail.com

 
If there is an item missing in my order, what should I do?

We may send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay is beyond one business day, please contact our Customer Care team for further assistance.

 
The size I ordered doesn’t fit me, what should I do?

If the order does not fit please see our exchange policy, to order a different size and arrange for an exchange

Can I cancel my order?

Orders cannot be cancelled once we have verified an order with you and it has been processed and dispatched

Can I make changes to my order after confirming it?

Yes, changes to order are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched we are unable to make changes

Can I have my parcel redirected to a different address?

For your security, we are unable to change the address once we have confirmed your order with you.

Can you tell me when out-of-stock items will be available?

We do not currently have the facility to advise when a specific item is back in stock. However, we do tend to re-stock quite frequently, so recommend you check back!

How can I purchase from IROHA?

You can shop online at www.iroharetail.com for nationwide delivery or visit our physical stores.

How should I choose my size?

We have size charts available for products on our website for your assistance.

How will I know that you have received my order?

After successfully placing your order, you will see your order number on the screen and you will receive an email at the email address provided.

Is the color shown on the website accurate?

Actual colors may vary. Although we try extremely hard to ensure that our photos are as life-like as possible there may be a slight difference due to the device screens.

 
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